Terms & Conditions

Any contract with the Organizer is subject to these General Terms and Conditions.

The purpose of the General Terms and Conditions is to regulate the contractual terms for the provision of services by the Organizer and the compensation due by the Traveler.

The provision of services will be carried out through the Organizer’s procurement, arrangement, organization, employment, and management of the necessary technical, human, and operational resources.

These services will be provided in exchange for the prices in effect at the time they are paid for. Merely browsing the website https://doordieadventures.co.uk does not constitute a service.

The Organizer has provided the Traveler with a standardized form containing information about the expedition.

The Preliminary Information is an integral part of the expedition contract and will not be modified unless both contracting parties expressly agree otherwise. Before the expedition contract is concluded, the Organizer will clearly, understandably, and prominently communicate any changes to the Preliminary Information. If the Organizer fails to meet the information requirements regarding commissions, surcharges, or other additional costs before the contract is concluded, the Traveler will not be required to bear them.

2.2.1 Reservation request

The booking process will begin with the Traveler’s request through the website or via email.

If there are available spots, the Organizer will request the Traveler to make the corresponding full payment to formalize the reservation.

2.2.2 Reservation confirmation

The expedition contract is finalized with the confirmation of the reservation, once the full payment has been received. From that moment on, any cancellations or modifications will be subject to the conditions outlined in section 3 of these General Terms and Conditions.

The payment method will be specified at the time of booking in the preliminary information.

Payment is required in full to secure the booking.

2.4.1 Services included in the price

The price of each expedition is the one listed in its respective Program. In any case, the price of the expedition includes:

a) The cost of all services included in the Program (e.g., passenger transportation, accommodation) with the conditions established in that documentation.

b) The taxes or fees for the included services.

c) Technical assistance during the trip, when this service is specifically included in the contracted Program.

d) All other services and supplements that are specifically mentioned in the contracted Program or that are expressly stated in the expedition contract.

2.4.2 Services not included

The price does not include services that are not listed in the respective Program. As a general rule, unless expressly stated otherwise, these services will include, but are not limited to, the following:

a) Visas

b) Airport taxes and/or entry and exit fees

c) Vaccination certificates

d) Extraordinary services and/or products, such as coffee, wine, liquor, mineral water, special dietary requirements, laundry and ironing services, optional hotel services.

e) Any other service provided at the destination that is not specifically detailed in the Program, contract, or the documentation given to the traveler when signing the agreement.

f) Tips

g) Optional excursions or visits: In the case of optional excursions or visits not contracted at the origin, it should be noted that they are not part of the expedition contract. Their publication in the program is for informational purposes only, and the price is indicated as “estimated.” Therefore, when contracted at the destination, there may be variations in their costs that alter the estimated price. Furthermore, these excursions will be offered to the traveler with their specific conditions and final price independently, and their actual execution is not guaranteed until they are booked.

3.1 Booking Amendments, Withdrawal & Cancellation Policy

Booking Amendments
Any request by the Client to amend, transfer, or modify the confirmed booking, including but not limited to changes to travel dates, expedition dates, or itinerary arrangements, must be submitted to the Organizer in writing.

The Organizer shall permit amendments requested within seven (7) calendar days of the original booking confirmation date without administrative charge, subject at all times to availability and the Organizer’s written approval.

Any amendment request submitted after the expiration of the initial seven (7) calendar day period shall, if accepted by the Organizer at its sole discretion, incur an amendment and administrative fee equal to twenty-five percent (25%) of the total original tour price.

The Client acknowledges and agrees that:

•⁠ ⁠all amendments remain subject to operational feasibility and availability;
•⁠ ⁠the Organizer is under no obligation to approve any requested amendment;
•⁠ ⁠any third-party costs, losses, penalties, or charges arising from an amendment, including but not limited to airfare, accommodation, permits, visas, transportation, or supplier-imposed fees, shall be borne exclusively by the Client and are non-refundable.

⸻

Cancellation by the Client

The Client may terminate the booking agreement by providing written notice of cancellation to the Organizer. The effective date of cancellation shall be the date upon which written notice is received by the Organizer.

The following cancellation terms shall apply:

•⁠ ⁠Cancellations requested more than eight (8) weeks, being fifty-six (56) calendar days, prior to the scheduled departure date shall incur a cancellation charge equal to fifty percent (50%) of the total booking value.
•⁠ ⁠Cancellations requested within eight (8) weeks of the scheduled departure date shall be deemed non-refundable, and the Organizer shall be entitled to retain one hundred percent (100%) of all monies paid.

Under no circumstances shall the Client be entitled to reimbursement for:

•⁠ ⁠unused portions of the expedition or itinerary;
•⁠ ⁠voluntary withdrawal after commencement of the expedition;
•⁠ ⁠failure to attend or join the expedition;
•⁠ ⁠late arrival;
•⁠ ⁠personal circumstances preventing participation.

All deposits, administrative charges, and third-party costs already incurred by the Organizer on behalf of the Client, including but not limited to flights, permits, visas, insurance, accommodation, or transport arrangements, are strictly non-refundable unless otherwise expressly stated in writing.

The Client acknowledges that the cancellation charges set out herein constitute a genuine pre-estimate of the losses likely to be incurred by the Organizer in the event of cancellation and are reasonable and proportionate in the circumstances.

⸻

3.2 Cancellation by the Organizer

The Organizer reserves the right to cancel, postpone, reschedule, modify, or terminate any expedition, itinerary, or travel arrangement at any time where such action is deemed necessary due to force majeure, operational requirements, safety considerations, insufficient participant numbers, governmental action, or any circumstance beyond the Organizer’s reasonable control.

In the event that the Organizer cancels the expedition for any reason, the Client shall be entitled to a full refund of all monies paid to the Organizer in respect of the affected booking.

For the purposes of these Terms and Conditions, “Force Majeure” shall include, but shall not be limited to:

•⁠ ⁠acts of God;
•⁠ ⁠war, armed conflict, terrorism, civil unrest, or political instability;
•⁠ ⁠natural disasters;
•⁠ ⁠pandemics, epidemics, or public health emergencies;
•⁠ ⁠adverse weather conditions;
•⁠ ⁠governmental restrictions, border closures, or travel advisories;
•⁠ ⁠industrial disputes;
•⁠ ⁠transportation disruption;
•⁠ ⁠safety or security risks affecting the destination or operation of the expedition.

The Organizer shall not be liable for any indirect, consequential, incidental, or additional costs incurred by the Client arising out of such cancellation, postponement, or modification, including but not limited to:

•⁠ ⁠personal travel arrangements;
•⁠ ⁠accommodation booked independently;
•⁠ ⁠insurance deductibles or excess payments;
•⁠ ⁠loss of earnings;
•⁠ ⁠exchange rate fluctuations;
•⁠ ⁠incidental expenses.

The Client expressly acknowledges and accepts that expedition and adventure travel may involve destinations and environments subject to rapidly changing political, environmental, and operational conditions, and agrees that the Organizer retains sole discretion to make any changes necessary in the interests of safety, legality, or operational integrity.

The Organizer offers trips to destinations that are in contact with nature, in situations of serious conflicts, or that involve the practice of high-risk adventure sports. The planned trips have specific characteristics that involve high physical and psychological risk, and risk itself is one of the main reasons for their organization and booking.

The Organizer will inform the traveler about the current security situation of the destination and provide the relevant official documentation to the extent possible. However, the traveler is responsible for consulting and staying updated on the warnings and restrictions applicable to the destination country.

To this end, the traveler will be informed of the potential risks inherent to the destination, including but not limited to armed conflicts, political instability, violence, restrictions on freedom of movement, and any other circumstance that may jeopardize their safety.

The Organizer will act with due diligence in the development of the trip and the contracted activities and will promptly inform the traveler of the risks and dangers they may face and/or could foreseeably face.

However, in order to participate in the trip and the contracted activities, the traveler must declare under their own responsibility that they are aware of the risks and dangers informed by the Organizer regarding the destination and/or the contracted activities and accept and assume the ordinary consequences of the same, releasing the Organizer and their employees, agents, suppliers, or collaborators from any liability, all in accordance with the terms of the declaration.

The trip is undertaken at the traveler’s own risk. Any recommendations made by the Organizer are not binding and serve merely as a notice or advice. The Organizer will not be liable for any damages or losses that may occur to individuals or property, whether caused by following, misunderstanding, or ignoring the recommendation, and such recommendations will not serve as a basis for any claims.

The inherent risks and dangers of the destination and/or activities can cause physical, psychological injuries, or even death.

The risks and dangers associated with the destination and/or activities include, but are not limited to, the following (the “Risks and Dangers”): war; terrorism; political instability; slipping, tripping, or falling; exposure to allergens; exposure to wild animals or dangerous insects, including bee or wasp stings, scorpion stings, tick bites, and snake bites; falling or slipping in the water while on the shore; rough ocean waves; fallen trees; storms; moving objects associated with extreme weather conditions; wind; dust storms; hail; lightning; temperature fluctuations; extreme or partial darkness; wildfires; bacteria or viruses transmitted by water or air; exposure to potentially poisonous plants; landslides; rock falls; landslides; earthquakes; tsunamis; gunfire in the activity area; mentally or physically unstable participants or criminals; negligence by participants; all types of outdoor injuries, including head injuries, spinal injuries, broken bones, burns, internal injuries, illnesses or ailments, exposure to pathogens, viruses or diseases, including, among others, contracting Covid-19; hypothermia, heatstroke, sunburn, dehydration, and hyponatremia; errors in judgment by the tour leader; inadequate or incorrect medical care; getting lost; poorly executed or failed rescue attempts; dangerous contact with rescue vehicles, boats, or aircraft; failure or lack of communication equipment; inadequate or malfunctioning equipment; and mental, physical, or emotional distress from exposure to any of the above.

The Organizer reserves the right to modify the route or itinerary, always with the aim of ensuring the safety of the entire group or individuals. Under no circumstances will the modification of the itinerary for security reasons be considered a significant alteration of the contract.

The traveler must act in accordance with the rules of caution and common sense, following the instructions given by the guides at all times and adhering to the following rules:

a) Pay attention to and respect the guides’ instructions at all times and collaborate as a team at all times.

b) Do not engage in activities outside of the scheduled or guided ones, unless expressly authorized by the Organizer.

c) Follow the group’s discipline and the guides’ instructions during activities, such as adhering to the indicated itinerary, acting responsibly for your own safety, and being respectful towards other participants and the environment, among others.

d) Be in the appropriate physical and mental condition to participate in the activity, and inform the Organizer of any health issues when making the reservation before starting the activity.

e) Read, understand, and respect the difficulty levels proposed for the activities, especially the sports ones. If the traveler is not suited to this indicated level, any responsibility is declined.

f) Respect the group’s pace: The guide will determine the appropriate pace according to the group’s profile and the level of difficulty to be performed. Do not overtake the guide or lag behind. Do not leave the group without notifying the guide first.

Failure to comply with these rules may result in the expulsion of the traveler from the activity, with no right to a refund of the proportional part of the price.

For safety reasons, it is mandatory to bring the appropriate equipment for each activity. The necessary equipment for each activity will be communicated by the Organizer and, unless expressly stated otherwise, it will be the responsibility of the traveler.

The Organizer reserves the right to expel the traveler from the corresponding activity, without refund of its cost or the proportional part of the price, if, reasonably, it is determined that as a result of violating the above rules, the safety of the traveler and/or the group is compromised.

It is mandatory to follow and obey the instructions of the guides. The traveler must behave respectfully at all times towards the group, the environment, and the places visited. Any disrespect, lack of consideration, or inappropriate behavior, especially towards national and/or religious symbols and customs, is expressly prohibited.

Failure to comply with these rules may result in the expulsion of the traveler from the corresponding activity, with no right to a refund of the proportional part of the price.

In cases of adverse weather conditions that affect safety, a route/activity may be canceled at the guide’s discretion, once consulted with the group. Prior to the trip, no trips or routes will be canceled due to adverse weather conditions, and no claims or compensation will be provided if the reservation is canceled for this reason.

The traveler is obligated to inform the Organizer, at the time of the reservation request, of any potential physical or mental illnesses or disabilities that may require special assistance or care.

No reservation will be accepted for users whose physical or mental conditions make their participation impossible or dangerous for themselves or others, or that require types of care or assistance that cannot be guaranteed.

Failure to comply with these rules may result in the expulsion of the traveler from the corresponding activity, with no right to a refund of the proportional part of the price.

All participants are required to purchase valid travel insurance covering, at minimum, medical expenses, emergency evacuation, repatriation, and trip cancellation or interruption for the entire duration of the trip. Proof of insurance must be provided to the organizer before departure.

The validity, adequacy, and scope of the insurance policy are the sole responsibility of the participant. If the insurance proves to be invalid, insufficient, or otherwise non-applicable at the time of an incident, the participant will bear full responsibility for any resulting costs or consequences. The organizer will not be held liable for any expenses or losses arising from the participant’s failure to obtain or maintain appropriate coverage.

The organizer reserves the right to refuse participation to any traveler who fails to provide valid proof of insurance, without any right to refund.

The Organizer shall provide the Traveler, within the Program and/or Informative Brochure, with general information regarding passport, visa, and health requirements for the destination(s), including indicative timeframes for obtaining any necessary visas. Such information is provided for guidance purposes only and may be subject to change by the relevant authorities without prior notice.

The Traveler bears sole and full responsibility for obtaining and maintaining all required travel documentation, including but not limited to a valid passport, visas, permits, vaccination certificates, and any other documents required for entry, transit, or stay in the destination country(ies) and any transit country(ies). The Traveler must ensure that their passport meets all applicable validity requirements (including minimum validity periods, blank pages, and condition of the document) and complies with all entry regulations of each relevant jurisdiction.

Failure by the Traveler to obtain, present, or maintain valid and adequate documentation—including cases where a visa is required but not obtained, or where a passport does not meet the required standards—shall be solely the Traveler’s responsibility. In such cases, the Organizer shall bear no liability for denied boarding, refusal of entry, deportation, missed flights, or any resulting losses, and standard cancellation terms shall apply.

In certain cases, and only where expressly agreed in writing, the Organizer may assist the Traveler with the visa application process or submit visa applications on the Traveler’s behalf. In such instances, the Traveler remains responsible for providing accurate, complete, and timely documentation, as well as for holding a valid passport at all times. While the Organizer will use reasonable efforts to facilitate the application, it does not control the decisions of embassies, consulates, or immigration authorities.

However, where the Organizer has expressly undertaken to process a visa directly on behalf of the Traveler, and the visa is denied solely due to reasons not attributable to the Traveler (including but not limited to incomplete, inaccurate, or late submission of documents by the Traveler), the Organizer shall assume responsibility in accordance with the specific terms agreed for that trip.

For the avoidance of doubt, even in cases where the Organizer arranges a visa for the main destination, the Traveler remains solely responsible for ensuring compliance with entry and transit requirements of any third country(ies) included in the itinerary (for example, the country of departure or transit to the destination). The Organizer shall not be held liable for any failure by the Traveler to meet such requirements.